The Solution - Ticketing Module

Online and in Real Time

The DataKal Ticketing system is a powerful fully integrated, real-time online ticketing and booking system. It ensures that management has up-to-date information required to make crucial decisions and allows staff to concentrate on their primary customer oriented tasks.

Ticket sale in Abu Dhabi 2009

Box office in Sarajevo 2009

 Box office in Greece 2009

Directly linked to Programme and Hospitality

The main advantage of the DataKal Ticketing above other independent ticketing programs is that it has direct access to data already stored in DataKal StarBase, such as guest and visitor details, cardholder quotas, programme details, related statistics and all changes are automatically tracked and updated.

For the festival this means that errors and losses are reduced to a minimum, workflow is far more efficient and the time taken for preparation is significantly reduced.

The module is designed to maximising ticket sales and minimise queues ensuring customer satisfaction.

Main Features and Benefits

• Direct access to the DataKal StarBase Accreditation and Hospitality Modules.
• Direct access to the DataKal StarBase Programme Module eliminates all errors due to setting up shows and displaying information.
• Simple Seat Plans.
• Unique seat and price masks for individual shows are easy to apply.
• Fast and reliable transaction times.
• The unique “LiveFlex” feature enables seat types to be changed in real time and dynamically during sale with regard to the actual ticket demand enabling far greater flexibility and increasing sales.
• Ticket sale and stop times can be set, reservations made and tracked, all restrictions can be unblock at a specified time prior to the show.
• Automatic tracking and control of cardholder ticket quotas, special passes and promotion discounts.
• Internet Ticket Sales.
• Info TV helps the visitor choose before the box-office.
• Venue Access Control for greater security and better visitor feedback.
• Compatible with high speed BOCA ticket printers, laptops, Point of Sale (POS) units and touchscreens.

Internet Sales – Credit Card Gateway

Internet ticket sales is increasingly an invaluable additional sales channel and our Web Sales add-on integrates seamlessly into the Ticketing Module. All sales transactions and ticket allocations take place in real-time within the Ticketing database. No data transfer or uploading is required and Internet Sales will never oversell or undersell any event. The customer Web view can be simple or allow for seat choice and can integrate with the StarBase Web Catalogue and Programme.

When tickets are purchases over the Internet using the Credit Card Gateway they can be delivered by, sms, e-mail or collect at any box office.

Security Levels

DataKal Ticketing has access and password control so that front line staff cannot gain access to areas that are part of ticket sales management. Security levels help to minimise fraud and ensure that inexperienced staff do not tamper with settings and inadvertently cause problems. All user actions are fully audited.