Support and Services
Not Just Software
Not only do we create database and software solutions but we also strive to offer our clients a comprehensive range of services from personal consultation to help us understand your particular needs and present our recommendations based on our experience through installation, training, client accounts to full on-site support.
With over 20 years experience in the industry, long-term relationships with our clients and the on-site support we provide, we know what our clients do, what they need and the problems they face.
Comprehensive Services
We work together with our clients and our services can help make the difference…
| Consultancy Help you choose the right solution |
Customisation Create the right software to meet your needs |
| Installation Software and Hardware IT and Network Admin |
Migration Data Transfer Services from other systems |
| Training Full manuals Managers and Staff |
Support Remote On-site |
| Customer Accounts Current state and History |
Server Leasing Server Space DNS connections |
We are here to help you to plan and organise your festival and event with our expert knowledge that we have collected during long-term colaboration with many festivals and events.
FESTIVAL SOLUTIONS MANAGER
- is highly qualified and certificated person with full DataKal® StarBase® knowledge (all modules)
- is able to analyse and implement festival needs to DataKal® StarBase®
- has large festival management experience
- provides your festival with remote or/and onsite help
- helps to create schedule for individual DataKal® StarBase® implementation steps
- helps to control your database and to keep it updated
- helps to implement custom changes into the database as your project develops
- provides your staff with training and further support for users
CERTIFIED USER
- is highly experienced user of DataKal® StarBase®
- provides your staff with training
- provides your festival with remote or/and onsite support for users
Hospitality Manager
- works closely with your Hospitality Departments (invitation, accreditation, travel, accommodation, events)
- helps to setup hospitality systems or to implement existing once into the database
- helps to improve your services towards the guests
- helps to control your database and to keep it updated
Program Manager
- helps to store film and program data in the database
- helps to create program related parts of your website
- helps to create schedule for DataKal® StarBase® program steps
- helps to control your database and to keep it updated
Ticketing Manager
- helps to plan your ticketing system
- creates schedule
- helps to execute your ticketing system
- helps to hire your staff
- advises on ticketing equipment
- provides your staff with training and further support for users
- helps to create reports for your festival
Technical Staff
- provides with complete technical support
- advises on necessary equipment
- helps to get the necessary equipment
- installs the database on computers
